Warranty Policy

Warranty Policy

Warranty Policy: Motorcycles

Scope of Warranty- SUZUKI MOTORCYCLE INDIA PRIVATE LIMITED, (here in after called as SMIPL) offers warranty for Suzuki Motorcycle model "Gixxer, Gixxer SF, Hayate EP & Intruder" (here in after called as "Products") manufactured in its Gurgaon plant and sold through its authorized dealers. Suzuki Motorcycle India Private Limited reserves the right either to replace or repair, at their authorized dealer, free of cost, those parts which may be found on examination to have manufacturing defect within 2 years from the date of sale (or) first 30,000 kms whichever occurs earlier of its operation.
Condition of Warranty - The warranty coverage for Products will be valid only if the following are availed & followed:
  • All 4 Free Services as per the given schedule.
  • All 4 Paid Services as per the given schedule.
  • Maintaining the service record given in the Owner’s Manual duly signed by SMIPL authorized dealer for each of the 4 Free & 4 Paid.
The claim for ex-change (or) repair of parts shall be considered only when:
  • Customer ensures that immediately upon the discovery of the defect he approaches the nearest SMIPL authorized dealer with the affected motorcycle. The expenses if any for bringing the affected motorcycle to SMIPL authorized dealer has to be borne by customer only.
Customer produces the Owners Manual in original, to enable SMIPL authorized dealer to verify ownership & service record. Warranty claims in respect of proprietary items like Tyres, Tubes, Battery and Sparkplug are warranted by their respective manufacturers and shall be claimed on them directly by the customer as per their warranty terms and SMIPL shall not be liable in any manner to replace them. However SMIPL authorized dealer will give full assistance in taking up the claims with respective manufacturers. Warranty Claims in respect of shock absorbers (front & rear), Speedometers etc though claimed through SMIPL are subject to the acceptance of the respective manufacturers. SMIPL reserves the right to carry out the replacement of the defective part with the same part manufactured by another vendor, which is also used by SMIPL. Warranty Claims will only be handled through SMIPL authorized dealers & will not be entertained directly by SMIPL at all.. SMIPL undertake no liability in the matter of consequential loss or damage caused due to the failure of parts. Delay, if any, for carrying out the repairs at SMIPL authorized dealer, shall not be a ground for extending the warranty period, nor shall it give any right to the customer for claiming any compensation for damages.
Limitation of Warranty-  Warranty is not applicable to :
  • Normal maintenance operations such as Engine Tune-up, De-Carbonizing, Carburetor cleaning, Wheels, Brakes and Clutch adjustments as well as any other normal adjustments.
  • Normal service wear and tear items (i.e.) Brake Shoes, Brake Pads, Shims / Fasteners, Drive Chain, Sprockets, Clutch Plates, Race Bearing kit, Gaskets, Rubber Parts (or) Plastic components, Wheel Rims (in case of misaligned or bent), Element Air Cleaner, Oil Filter and Electrical items like Bulb.
  • If recommended Engine Oil/Lubricants are not used or if they are not replaced at the recommended interval.
  • Use of non- genuine parts (or) accessories not approved by SMIPL which affects the performance and reliability of the motorcycle.
  • Premature wear of Engine parts such as Cylinder, Piston, Valves, and Bearings due to adulteration of petrol/fuel.
If any of the free or paid service is not done as per schedule, the warranty tends to stand void. Parts of the vehicle have been subjected to misuse, accident, and negligent treatment, use of bad quality parts which are not manufactured (or) not recommended for use by SMIPL on their motorcycles. Parts of the motorcycle getting rusted or their plating or painting coming off due to atmospheric condition like Sea Breeze and Industrial Pollution. Motorcycle used for any Competition (i.e.) Rallies (or) Races, if it is used for any commercial purposes like Hiring etc. SMIPL undertakes no liability in the matter of any consequential loss (or) damage caused due to failure of the parts. Parts repaired (or) replaced under this warranty are warranted only for the original warranty period of Suzuki motorcycles. Consumables like Engine Oil, TFF Oil, Grease, used for the warranty repair are not covered under the application of the warranty. The company is not liable for any delay in servicing due to reasons beyond the control of the company or any of SMIPL authorized dealer. SMIPL reserves the right to make any changes in the design or to add any improvement(s) on the motorcycle at any time without incurring any obligation to make the same on the motorcycle previously supplied (or) sold /manufactured. SMIPL reserves the right to make any changes in the design or to add any improvement(s) on the motorcycle at any time without incurring any obligation to make the same on the motorcycle previously supplied (or) sold /manufactured. Also the conditions of this warranty are subject to alterations without any notice. This warranty is the entire written warranty given by SMIPL for your motorcycle, and no employee, SMIPL authorized dealer (or) other person is authorized to extend or enlarge the terms of warranty. Decision regarding warranty settlement shall be taken by SMIPL and shall be final and binding on all concerned. ALL DISPUTES WILL BE SUBJECTED TO JURISDICTION OF (NEW DELHI). The contents in this page may be changed without notice. All rights are reserved by SUZUKI MOTORCYCLE INDIA PRIVATE LIMITED No one is allowed to make copies of, reproduce, change or modify any part or all the contents of this page without expressed permission of SUZUKI MOTORCYCLE INDIA PRIVATE LIMITED

Warranty Policy: Scooters

Scope of Warranty- SUZUKI MOTORCYCLE INDIA PRIVATE LIMITED,(here in after called as SMIPL) offers warranty for Suzuki Scooter models " NEW ACCESS , LETS & BURGMAN STREET " (here in after called as Products) manufactured in its Gurgaon plant and sold through its authorized dealers. Suzuki Motorcycle India Private Limited reserves the right either to replace or repair, at their authorized dealer, free of cost, those parts which may be found on examination to have manufacturing defect within 2 years from the date of sale (or) first 24,000 kms whichever occurs earlier of its operation.
Condition of Warranty - The warranty coverage for Products will be valid only if the following are availed & followed:
  • All 4 Free Services as per the given schedule.
  • All 4 Paid Services as per the given schedule.
  • Maintaining the service record given in the Owners Manual duly signed by SMIPL authorized dealer for each of the 4 Free, 4 Paid.
The claim for exchange (or) repair of parts shall be considered only when:
  • Customer ensures that immediately upon the discovery of the defect he approaches the nearest SMIPL authorized dealer with the affected Scooter. The expenses if any for bringing the affected Scooter to SMIPL authorized dealer has to be borne by customer only.
  • Customer produces the Owners Manual in original, to enable SMIPL authorized dealer to verify ownership & service record.
Warranty claims in respect of proprietary items like Tyres, Tubes, Battery and Sparkplug are warranted by their respective manufacturers and shall be claimed on them directly by the customer as per their warranty terms and SMIPL shall not be liable in any manner to replace them. However SMIPL authorized dealer will give full assistance in taking up the claims with respective manufacturers. However SMIPL authorized dealer will give full assistance in taking up the claims with respective manufacturers. Warranty Claims in respect of shock absorbers (front & rear), Speedometers etc though claimed through SMIPL are subject to the acceptance of the respective manufacturers. SMIPL reserves the right to carry out the replacement of the defective part with the same part manufactured by another vendor, which is also used by SMIPL. Warranty Claims will only be handled through SMIPL authorized dealers & will not be entertained directly by SMIPL at all. SMIPL undertake no liability in the matter of consequential loss or damage caused due to the failure of parts. Delay, if any, for carrying out the repairs at SMIPL authorized dealer, shall not be a ground for extending the warranty period, nor shall it give any right to the customer for claiming any compensation for damages.
Limitation of Warranty- Warranty is not applicable to :
  • Normal maintenance operations such as Engine Tune-up, De-Carbonizing, Carburetor cleaning, Wheels, Brakes and Clutch adjustments as well as any other normal adjustments.
  • Normal service wear and tear items (i.e.) Brake Shoes, Shims / Fasteners, Drive Chain, Sprockets, Clutch Plates, Race Bearing kit, Gaskets, Rubber Parts (or) Plastic components, Wheel Rims (in case of misaligned or bent), Element Air Cleaner, Oil Filter and Electrical items like Bulb.
  • if recommended Engine Oil/lubricants are not used or if they are not replaced at the recommended interval.
  • Use of non-genuine parts (or) accessories not approved by SMIPL which affects the performance and reliability of the scooter.
  • Premature wear of Engine parts such as Cylinder, Piston, Valves, and Bearings due to adulteration of petrol/fuel.
If any of the free or paid service is not done as per schedule, the warranty tends to stand void. Parts of the vehicle have been subjected to misuse, accident, and negligent treatment, use of bad quality parts which are not manufactured (or) not recommended for use by SMIPL on their Scooters. Parts of the Scooter getting rusted or their plating or painting coming off due to atmospheric condition like Sea Breeze and Industrial Pollutions. Scooter used for any Competition (Le.) Rallies (or) Races, if it is used for any commercial purposes like Hiring etc. SMIPL undertakes no liability in the matter of any consequential loss (or) damage caused due to failure of the parts. Parts repaired (or) replaced under this warranty are warranted only for the original warranty period of Suzuki Scooters. Consumables like Engine Oil, TFF Oil, Grease, used for the warranty repair are not covered under the application of the warranty. ALL DISPUTES WILL BE SUBJECTED TO JURISDICTION OF (NEW DELHI). The contents in this page may be changed without notice. All rights are reserved by SUZUKI MOTORCYCLE INDIA PRIVATE LIMITED No one is allowed to make copies of, reproduce, change or modify any part or all the contents of this page without expressed permission of SUZUKI MOTORCYCLE INDIA PRIVATE LIMITED

Extended Warranty Policy

Extended Warranty Policy

Extended Warranty Policy

Important The Extended Warranty is a new warranty and starts after the expiry of manufacturer's warranty, please read terms and conditions thoroughly for details. It is the responsibility of the customer to produce all necessary documents/records to prove that the two-wheeler has been serviced at prescribed interval and maintained through Suzuki Authorized Dealership / Service Center only. Please ensure availing of all mandatory free / paid services on time to avoid invalidity.

Definitions

For your guidance Extended Warranty is designed to assist towards the cost of repairs/replacement of parts covered as mentioned in the booklet. The dealer will only accept the responsibility for repairs/replacement as per the terms and conditions mentioned in the extended warranty booklet. Period of cover The term of the extended warranty period shall be for 12 months or 12,000 kms (Scooters) / 15,000 kms (Motorcycles) (PLAN A), 24 months or 24,000 kms (Scooters) / 30,000 kms (Motorcycles) (PLAN B), 36,000 kms (Scooters) / 40,000 kms (Motorcycles) (PLAN C) as shown on the Extended Warranty Registration form to commence on the expiry of manufacturers 24 months or 24,000 kms (Scooter) / 30,000 kms (Motorcycle) warranty period which shall be from the date of delivery. Extended Warranty obligation If any defect or defects should be found in your Two-wheeler within the terms stipulated above, EW selling dealer will be obligated to repair or replace at his sole discretion any part shown to be defected with a new part or the equivalent at no cost to the owner for parts and labour, when the dealer acknowledges that such a defect is attributable to the breakdown as defined.

Parts Covered

Extended Warranty covers the parts listed over the page for breakdown and the associated labour upto the limit specified on your Extended Warranty Form. All claims must be made in accordance with the claims procedures described or referred to in this booklet, and the terms and conditions. Extended Warranty does not cover parts that fail as result of normal wear & tear.
Group Parts
Head Cylinder Head Cylinder & head cover, Cam-De comp, Spring & washer, Camshaft , Bearings, Arm Valve Rocker shaft, Rocker arm Intake Exhaust; Inlet & Exhaust valve.
Cam Chain/Tension Cam sprocket, Chain Cam shaft drive, Adjuster assly tensioner.
Cylinder / Piston Cylinder block piston assembly
Oil Pump Oil pump assembly, Drive gear, Oil Pump Chain, sprocket
Generator Rotor assly, Stator Assly
Crankcase Crankcase LH & RH, Magneto Cover, Clutch Cover
Crankshaft assly Crankshaft, Sprocket, Gear primary drive , bearing, crank balancer
Transmission Main shaft & Counter shaft, Gears, Bush, Set of Roller & bearings, Front Face fixed & movable drive , shaft -drive, idle & rear axel, clutch housing.
Cam Gearshift Fork, Shaft, Drum, Plate, Stopper & Springs
Kick Starter Bush, Ratchet, Spring, Gear kick starter, Pinion & Kick shaft (spindle) ,Lever assly kick starter, shaft kick starter.
Speedometer Assly Speedometer assly, fuel gauge, Front Anchor Plate, Speedometer cable assly, speedo sensor.
Front Brake Master cylinder kit ,Calliper Sub Assembly, Disc Assembly.
Steering System Fork bolt, Fork holder upper & lower, race & bearings, under bracket, bracket upper.
Front & Rear Wheel Brake drum, Brake panel plate, wheel rim ( paint / chrome peel off only).
Switches Control Housing LH & RH, Ignition Switch, Neutral Switch, Front & rear brake switch, Dimmer switch, Switch Assly clutch, Horn Switch, Start Switch, Turn Switch.
Carburettor Separate parts of carburettor , carburettor assly.
Chassis Rear Shock Absorber, Swing Arm Assembly, Air Filter Cleaner Box ( crack & manufacturing defect),Bracket crank case.
Others Fuel Cock, Gauge Fuel, Valve Assy 2nd Air, CDI unit, Ignition Coil, Rectifier Assly, Starter Relay, Wiring Harness, lock assly steering, condensor, Clutch Set starter.

EXTENDED WARRANTY SHALL NOT APPLY TO

  • Any Suzuki two-wheeler manufactured by SMIL on which all free & paid services as given in the owner's manual have not been carried out.
  • Normal maintenance service required including without limitation oil and fluid changes, headlight alignment, fastener re-tightening, wheel balancing, wheel alignment, carburetor adjustments, ignition timing and valve clearance or such other adjustments.
  • Normal wear and tear components that is, Bulbs, Fasteners / Shims / Washers, Oil Seal, Rubbers/Plastic or Glass Components, Gaskets, Rubber tubes & hoses, Spark Plug, All burnt & tampered parts, Oil filter, Air filter, Tire, Tube, Brake Shoe/Pad, Brake Drum, Seat, Locks, Luggage Box, Winker Bulbs, Head light & Tail light Assy., Battery, Tools, Labels & Emblems, Inner Box & Sari step.
  • All those parts, which are not mentioned in the Parts Covered List.
  • If recommended Engine Oil / Lubricants are not used or if they are not replaced at the recommended interval.
  • Parts of the vehicle that have been subjected to Misuse, Accident, Negligence.
Treatment or which have been used in conjunction with parts and equipment not manufactured or recommended for use by SMIL if in the sole judgment of SMIL, such use prematurely affects the performance and reliability of the vehicle.
  • Parts of the vehicle that have been altered or modified or replaced in unauthorized manner, and which in the sole judgment of SMIL affects its performance and reliability.
  • Premature wear of Engine parts such as cylinder, piston, valves, and bearings due to adulteration of petrol / fuel.
  • The vehicle that has not been serviced by SMIL Dealer / Service Center as per the service schedule or which have not been operated or maintained in accordance with instructions mentioned in the owners manual.
  • The vehicles used for a competition or race and/or for attempting to set up any kind of record.
  • Any natural wear and tear including without limitation ageing etc.
  • Insignificant defects, which do not affect the functions of the two-wheeler including without limitations, sound vibration and fluid seepage.
  • Any two-wheeler on which parts or accessories not approved by the SMIL has been used.
  • Any repair or replacement required as a result of accident or collision damage.
  • Warranty shall cease to operate in case of an accident on parts affected by the accident.
Service Requirement In order to maintain the validity of Extended Warranty, the Two-Wheeler must be serviced by SMIL Dealer/ Service Center in accordance with the manufacturer's recommendations. Please Note:
  • The interval from the purchase date to the first service and the intervals between services there after, must not exceed the stipulated mileage or time by more than 250 kms. or 15 days whichever is earlier. This time allowance is to assist the Two-Wheeler owner to ensure that the services are completed at the correct intervals. If any circumstances prevent the service being carried out at the correct time, Dealer must be informed immediately by recorded delivery.
  • Failure to maintain and prove that the above service Schedule has been complied with will invalidate Extended Warranty.
Note: The only proof that servicing has been carried out will be, the fully detailed service invoice[s] indicating service date[s] and mileage[s]. For your own protection you should retain these documents for inspection in the event of a claim. The customer shall effect at his cost, all modifications and repairs necessary to avoid a claim, if a claim is likely to occur in the absence of the above.
Customer Responsibility
  • Take the two-wheeler to nearest SMIL Dealer / Service Center and give the workshop manager extended warranty booklet and confirmation that the service is up-to-date.
  • The authority to dismantle any component[s] must be given by the customer to the repairer.
  • The vehicle should have been maintained as per the manufacturer recommended Service schedule.
Terms and conditions
  • Extended Warranty does not apply to Two-Wheelers used for hire/taxi/rally/campaign or used for any kind of timed competition or race.
  • Extended Warranty Plan has no surrender value, no refund of cost is available, and it cannot be cancelled. Two wheelers owned, temporarily or otherwise by a business formed for the purpose of selling or servicing two wheelers are excluded from this program.
  • Services must be completed at the correct time/s and mileage/s. Customer must retain all the service invoices and relevant receipts. Failure to service the Two-Wheeler in accordance with the manufacturer's recommended service schedule will render the Extended Warranty invalid.
  • The mileage quoted in no way guarantees the true distance covered by the Two-Wheeler, and is indicated only as a guide to when servicing is due. Failure to maintain the odometer, mileage recorder in working order or disconnecting it or tampering with it will invalidate Extended Warranty.
  • No liability will be accepted for damage caused by neglect, corrosion, Intrusion of foreign or deleterious matter, lack of servicing, over heating, freezing or abuse by the continued use of the Two-Wheeler after a fault has become evident or for consequential loss on the failure of parts not covered under Extended Warranty.
  • No liability will be accepted for any failure due to wear and tear, components incorrectly fitted, or faulty or defective at the time of sale, or faulty manufacture /design and alterations /modifications from the manufacturer's specification.
  • All Disputes/differences regarding claim settlement, arising for whatsoever reason shall be subject to jurisdiction of Delhi courts only.

Free Service Policy

Free service Policy

Free Service Policy: Motorcycles (All Domestic Models)

Suzuki Motorcycle India Private Limited, offers 4 Free and 4 paid and 1 bonus services for its motorcycle.
  • The Services to be availed within the specified kms or days from the date of sale of motorcycle whichever occurs first.
  • It is mandatory to avail all Free and Paid the services as per given schedule.
  • The services can be availed only at our SMIPL authorized dealership.
  • In Free Service, the labour cost for doing periodic maintenance is free. Cost of oil, gaskets and other jobs requested by customer but not covered in the periodic maintenance schedule are chargeable at actual during the Free service period.
  • If Motorcycle meets with an accident during the Free services period then the actual labour and parts charges has to be borne by customer to make the vehicle perfect (road worthy).
Service Pattern of Our Model (Gixxer150/Gixxer150 SF/Hayate EP/Intruder)
SL. NO. SERVICE INTERVALS DAYS COUPONS
1 1st 750-1000 30-45 Free
2 2nd 3500-4000 120-135 Free
3 3rd 7500-8000 240-255 Free
4 4th 11500-12000 365-380 Free
5 5th 15500-16000 485-500 Paid
6 6th 19500-20000 605-620 Paid
7 7th 23500-24000 725-740 Paid
Service Pattern of Our Model (Gixxer250/Gixxer250 SF)
SL. NO. SERVICE INTERVALS DAYS COUPONS
1 1st 750-1000 30-45 Free
2 2nd 4500-5000 165-180 Free
3 3rd 9500-10000 350-365 Free
4 4th 14500-15000 530-545 Paid
5 5th 19500-20000 710-725 Paid
6 6th 24500-25000 890-905 Paid
7 7th 29500-30000 1070-1085 Paid

Free Service Policy: Scooter (Domestic Model)

Suzuki motorcycle India Private Limited, offers 4 free & 4 paid services for its Scooter..
  • The Services to be availed within the specified kms or days from the date of sale of Scooter, whichever occurs first.
  • It is mandatory to avail all Free and Paid the services as per given schedule.
  • The services can be availed only at our SMIPL authorized dealership.
  • In Free Service , the labour cost for doing periodic maintenance is free .Cost of oil ,gaskets and (other jobs requested by customer but not covered in the periodic maintenance schedule) are chargeable at actual during the Free service period.
  • If the scooter meets with an accident during the Free services period then the actual labour and parts charges has to be borne by customer to make the vehicle perfect (road worthy).
Service Pattern of Our Model (Access/Burgman Street)
Sl. No. Service Intervals(kms) Days Coupons
1 1st 750-1000 30-45 Free
2 2nd 3500-4000 120-135 Free
3 3rd 6500-7000 240-255 Free
4 4th 9500-10000 365-380 Free
5 5th 12500-13000 485-500 Paid
6 6th 15500-16000 605-620 Paid
7 7th 18500-19000 725-740 Paid
8 8th 21500-22000 845-860 Paid